Last Updated: 27 August 2026
At Shibko, we want every order to reach you in the condition and form in which it was promised. Because Shibko offers both standard and personalised/custom-made products, return and cancellation eligibility may vary depending on the type of product ordered.
Standard / Non-Personalised Products
A return or replacement request for an eligible non-personalised product should be raised within 24 hours of delivery.
The product should be unused, undamaged by the customer and, wherever applicable, returned with its original packaging, accessories and tags.
A return, refund or replacement may be offered where:
- the wrong product was delivered;
- the product arrived damaged or defective;
- an item is missing from the order;
- the product materially differs from what was ordered; or
- the product qualifies for return under the return conditions shown on its product page.
Shibko may request photographs, videos or other reasonable evidence before approving a return, replacement or refund.
Personalised & Custom-Made Products
Personalised, customised, made-to-order or specially prepared products are generally not eligible for return, exchange or change-of-mind cancellation once personalisation or production has started.
However, this restriction does not apply where:
- the product arrives damaged;
- the wrong personalised product is delivered;
- the customisation materially differs from the information submitted and accepted for the order due to an error attributable to Shibko; or
- the product has a manufacturing defect.
Such issues should preferably be reported within 24 hours of delivery with clear photos or videos.
Incorrect spelling, image selection, dates, names, messages or other information submitted by the customer will generally not qualify for a refund where the product has been made according to the information provided.
Order Cancellation
Standard products may be cancelled before they enter packing or dispatch, subject to the order status shown in the Shibko app.
Personalised or made-to-order products may be cancelled only before customisation or production has started.
Shibko may cancel an order because of product unavailability, incorrect pricing, payment issues, suspected fraud, delivery-service limitations, technical errors or other circumstances that make fulfilment impractical.
Where Shibko cancels a prepaid order, the applicable amount will be refunded.
Refunds
Approved refunds for prepaid orders will normally be processed to the original payment method.
After Shibko initiates the refund, the time taken for the amount to appear in the customer's account may depend on the bank, UPI provider, card issuer or payment service provider.
We generally aim to initiate approved refunds within 5–7 business days.
For Cash on Delivery orders, an approved monetary refund may be processed through an available bank/UPI method after the customer provides the required refund information.
Delivery charges or additional service charges may be non-refundable where the service has already been successfully performed, except where required by applicable law or where the issue is attributable to Shibko.
Failed / Incorrect Delivery Details
Customers are responsible for providing a complete and correct recipient name, address, phone number and delivery information.
Additional delivery charges may apply where a re-delivery is required because of an incorrect address, recipient unavailability, refusal to accept the order or other circumstances attributable to the customer.
Contact
For return, replacement or refund assistance:
Email: support@shibko.com
Website: www.shibko.com